Frequently Asked Questions

Standard delivery takes 1–3 business days within Sweden. International shipping typically takes 5–10 business days depending on the destination.

We aim to ship all orders within 24 hours of placement, with a maximum of 3 business days. Orders placed on weekends or holidays are shipped the next business day. Pre-order items ship when all products in the order are in stock.

You'll receive an automatic order confirmation email at the address you provided during checkout. If you don't see it, check your spam folder. You can also check your order status in your account dashboard.

Use the withdrawal function on your order, or contact us at info@cardhaven.se with the subject line "RETURN" and your order number. You have 14 days from receiving the item to withdraw; you then return it within 14 days. You may inspect the item as you would in a shop. The customer covers return shipping.

Processing returns takes 1–3 business days after we receive the package. You'll get a confirmation email once processed. Refunds are issued to your original payment method.

You have a 14-day right of withdrawal from the day you receive the item, under the Distance Contracts Act. You may look at and handle the item as you would in a physical shop. If you handle it beyond that and its value decreases, a deduction may be made from the refund.

Email us at info@cardhaven.se with your order number, a description of the issue, and clear photos of the defect. We'll assess the case and get back to you within 24 hours.

Pre-orders ship as soon as the product becomes available. Release dates are listed on each product page. We'll send you a shipping confirmation email when your order is dispatched.

Yes, but please note that all items in a pre-order ship together once everything is in stock. If you need items sooner, we recommend placing a separate order.