Find answers to common questions about orders, shipping, and returns
Standard delivery takes 1–3 business days within Sweden. International shipping typically takes 5–10 business days depending on the destination.
We aim to ship all orders within 24 hours of placement, with a maximum of 3 business days. Orders placed on weekends or holidays are shipped the next business day. Pre-order items ship when all products in the order are in stock.
You'll receive an automatic order confirmation email at the address you provided during checkout. If you don't see it, check your spam folder. You can also check your order status in your account dashboard.
Contact us at info@cardhaven.com with the subject line "RETURN" and include your order number. You have 14 days from delivery to return unused items in their original packaging. The customer is responsible for return shipping costs.
Processing returns takes 1–3 business days after we receive the package. You'll get a confirmation email once processed. Refunds are issued to your original payment method.
You have 14 days from the date of delivery to return your order, in accordance with EU consumer protection regulations. Items must be unused and in their original packaging.
Email us at info@cardhaven.com with your order number, a description of the issue, and clear photos of the defect. We'll assess the case and get back to you within 24 hours.
Pre-orders ship as soon as the product becomes available. Release dates are listed on each product page. We'll send you a shipping confirmation email when your order is dispatched.
Yes, but please note that all items in a pre-order ship together once everything is in stock. If you need items sooner, we recommend placing a separate order.