Right of Withdrawal & Returns
Your statutory rights and how to use them
14-Day Right of Withdrawal
Under the Swedish Distance Contracts Act (Distansavtalslagen), you have 14 days to cancel your order without providing a reason. The 14 days start the day you take possession of the goods. For orders shipped in multiple parcels, the deadline starts the day you receive the last parcel.
How to Cancel
You can cancel your order in two ways: (1) Use the 'Cancel order' button on your order confirmation page or in your account at My orders. (2) Fill in Konsumentverket's standardized withdrawal form and send it to info@cardhaven.se. Both methods carry the same legal weight. If your order has not yet shipped, the cancellation is immediate. If it has shipped, the cancellation initiates a return.
Return Conditions
You may inspect the items the same way you would in a physical shop – look at them and handle them – without losing your right of withdrawal. If you handle an item beyond that and its value decreases, we may make a deduction equal to the actual loss in value, in some cases up to the full amount. Sealed products (booster boxes, ETBs, tins, sealed packs) may be returned even after the seal is broken – but because an opened or tampered seal makes the product unsellable as new, the deduction may then amount to essentially the entire value. Breaking plastic or a seal counts as handling beyond what is necessary to assess the product. Single cards and graded slabs must be in the same condition as received; condition worsened by your handling may result in a deduction.
Return Shipping
Once you've cancelled, we'll send return instructions by email within 1 business day. You are responsible for return shipping costs and for ensuring the items reach us safely — we recommend using a tracked service. The actual return shipping cost is deducted from your refund once we receive the return. Items must be sent back within 14 days of you notifying us of the cancellation. Uncollected packages are subject to a separate 295 kr fee (see the shipping policy).
Refund Timeline
If your order had not shipped, your refund is initiated immediately upon cancellation and typically arrives within 5 business days, depending on your payment method. For shipped orders, refunds are processed within 14 days of us receiving the returned items, to your original payment method.
Defective Products (Separate from Withdrawal)
Independent of the 14-day right of withdrawal, you have a 3-year right to claim for original defects from the date of delivery under the Consumer Sales Act (2022:260). A defect that appears within 2 years is presumed to have existed at delivery unless we show otherwise. Report within a reasonable time – a notice within 2 months is always in time – by emailing info@cardhaven.se with your order number, a description, and photos.